Steps to take for Medicaid or CHIP health plan problems.

Step 2: Texas HHSC Medicaid Managed Care Help Line

If you don't have a health plan card, or if your health plan does not fix your problem, you can call the Medicaid Managed Care helpline 1-866-566-8989.

The Texas HHSC Medicaid Managed Care Helpline helps people navigate the managed care system, understand their Medicaid coverage, understand their rights, and learn to advocate for themselves. They will help a consumer resolve problems, including access to care.

A priority is placed on individuals with urgent or complex health care needs.